Help Centre
Cards
Main card, additional cards, delivery conditions, etc.
Will my personal details (name, surname) be printed on the plastic card?
Why has my card payment been declined?
Who can obtain a payment card?
Where can I use a Blackcatcard payment card?
Where can I choose the type of card delivery?
What should I do, if my payment card has been swallowed by an ATM?
What should I do, if I forget the card PIN?
What should I do if my card was lost or stolen?
What should I do if I incorrectly entered the card PIN many times?
What is the difference between virtual and plastic cards?
What is the difference between a classic additional card, a child additional card (Blackcatcard KIDS) and a family additional card (Blackcatcard Family)?
What is the cash withdrawal limit per day/month?
What is an additional card?
What is a prepaid debit card?
What is a pre-issued Blackcatcard payment card?
What is a Blackcatcard payment card?
What are the available types of card delivery?
To what countries can you deliver a card?
Is the CVC2 for my plastic card and my virtual card the same?
Is a Blackcatcard payment card contactless?
I want to order an additional card. Where can I find the terms of express delivery?
How to set my card PIN?
How to pay for the express delivery?
How to block my Blackcatcard?
How to activate my plastic payment card?
How much does the express delivery cost?
How long does it take to receive a plastic Blakcatcard payment card?
How long does express delivery take?
How can I replenish my card?
Does the Blackcatcard payment card have an expiry date?
Can I withdraw more than 10,000 euros in a month / more than 5,000 euros in a day from my account if I have 2 or more cards?
Can I use my mobile application PIN when shopping or withdrawing cash?
Can I reserve a card number prior to its issuance?
Can I change the card limits?
Can a Blackcatcard payment card work with payment systems (such as Google Pay, Apple Pay, Samsung Pay, etc.)?
Are there any restrictions on operations with Blackcatcard?
If there are any questions, you can contact the 24/7 support below