In our commitment to safety and security of your financial information, we find it important to share some recent observations and offer guidance. Our utmost priority is to ensure that your financial services experience is not just efficient, but also secure.

Channels of Communication Please remember that Blackcatcard only has two official channels for direct communication with our customers:

- 24/7 support chat available in the Blackcatcard mobile app and online at https://desktopbank.blackcatcard.com/help-center - Our email address: [email protected]

What We Don’t Do • We NEVER initiate phone calls to our customers. • We NEVER ask for any codes, PINs, or other access details related to your account or card via email, chat, or any other medium.

In case one day we start doing it – we will inform you in advance via the mentioned communication channels.

Vigilance is Key It's essential to approach unsolicited calls or messages requesting personal or financial information with caution. Always be skeptical of such requests, and when in doubt, contact us directly through the official channels mentioned above.

We highly value the trust you place in Blackcatcard. Our team works diligently to ensure the highest standards of security. As always, your vigilance combined with our efforts ensures a safer financial services experience for everyone.